questions? And Answers


Most frequent questions and answers

The areas we specialise in from a property management perspective is the areas in and around the Cape Town City Bowl; As well as the Atlantic and Western Seaboard. For marketing services we can assist outside these areas as well.

It’s very easy. Complete the on-boarding form and one the CTHA owners will send you more details before setting up time to discuss your property further.

It can take anywhere from 5 to 7 days to get the photography done and listing written, once all the relevant paperwork has been submitted

We list our properties on over 200 sites, with the main ones being Airbnb,, Expedia, TripAdvisor, Afristay, RoomsForAfrica, LekkerSlaap and TravelGround amongst many more

We clean the entire property, including the gardens and outside areas, as well as changing and making all beds (hotel standards) and doing laundry on towels and bedding

Very little is for your account. Only major maintenance issues or emergencies, like a burst geyser or broken window. We do not include the cleaning of upholstery, curtains or carpets in our management fee. We charge extra if this is required.

Yes, we do. We personally meet with each & every guest and show them the specific nuances of your property, including setting up the WI-FI code, etc.

Yes we will. We coordinate and manage all maintenance on your behalf and communicate any and all expenses as and when required.

Sometimes accidents happen, which are rare, which is why we take a breakage deposit of between R1 000 and R3 000, depending on the size of the apartment. We do a full inspection after each departure and should there be any damages, caused from guest negligence, the guest will be informed and charged. We will then co-ordinate the repair or replacement. If the costs are more than the deposit, we will notify you immediately and a final resolution will be discussed.

We certainly can. We can just furnish your property but we can also offer you a full interior design and décor service.


We work with big Property Investors, and individual home owners. 

There is no charge for you to use your property, only a charge for the cleaning.

We make payments into your bank account before the 7th of each month.

You will receive a monthly statement. On the statement, we will include details of each reservation, including the payments received (less the channel commission, which is deducted by the channels before they make the payment), less our management fee. 


Not only do we list with Airbnb, but we are one of their preferred suppliers. Having worked with Airbnb for many years, we are experienced in getting the best from this booking platform.

You are welcome to manage your own Airbnb profile and edit it as you feel fit. However, we have to link our i-Cal platform to ensure that our calendars are synched to ensure that there are no double bookings.

Yes we do! In fact we offer all the market tried and tested offers that are successful as and when required.

Although we are extremely confident on our occupancy rates, we cannot guarantee the income due to constantly changing market conditions. What we can guarantee is that we put our heart into everything that we do to ensure you get the very best return on your property.

Yes we do – if they book within set time periods;

  • 7 days or less – 15% Discount
  • 8 – 14 days – 10% Discount
  • 15 – 21 days – 5% Discount

We run different promotions, based on seasonality and property performance and occupancy rates.

Follow us on Facebook to see our regular promotions

We do not, because we inspect all our properties before we accept guests, and therefore we will only accept next day bookings, to ensure the safety and security of your property.