questions? And Answers

FAQs

Most frequent questions and answers

We only list properties located in the Cape Town metropolitan area. 

It’s very easy. Complete the on-boarding form and one of consultants will send you more details before setting up time to discuss your property further.

It can take anywhere from 5 to 7 days to get the photography done and listing written, once all the relevant paperwork has been submitted

We list our properties on over 200 sites, with the main ones being Airbnb, Booking.com, Expedia, TripAdvisor, Afristay, RoomsForAfrica, amongst many more

We clean the entire property, including the gardens and outside areas, as well as changing and making all beds (hotel standards) and doing laundry on towels and bedding

Very little is for your account. Only major maintenance issues or emergencies, like a burst geyser or broken window. We do not include the cleaning of upholstery, curtains or carpets in our management fee. We charge extra if this is required.

Yes, we do. We personally meet with each & every guest and show them the specific nuances of your property, including setting up the WI-FI code, etc.

Yes, we will. Our service includes the basic maintenance fixes, like light bulb changes, fixing leaking taps, etc. Any larger maintenance issues are bought to your attention, and quotes over R500 are sent to you for your approval. We will not incur any costs on your property without your approval.

Sometimes accidents happen, which are rare. But they happen, which is why we take a breakage deposit of between R1 000 and R3 000, depending on the size of the apartment. We do a full inspection after each departure and should there be any damages, caused from guest negligence, the guest will be informed and charged. We will then co-ordinate the repair or replacement. If the costs are more than the deposit, we will notify you immediately and a final resolution will be discussed.

We certainly can, for a low cost of 10% of the total purchase amount.

We have two options available;

  1. Full management 
  2. Listing only

PRICING AND PAYMENT

We work with big Property Investors, and individual home owners. 

There is no charge for you to use your property, only a charge for the cleaning.

We make payment into your bank account on the 7th of each month, for the previous month’s bookings.

We love getting feedback from our property owners. Please send us an email on myproperty@ctha.co.za

You will receive a monthly statement on the 7th of each month. On the statement, we will include details of each reservation, including the payments received (less the channel commission, which is deducted by the channels before they make the payment), less our management fee. 

GENERAL QUESTIONS

Not only do we list with Airbnb, but we are one of their preferred suppliers. Having worked with Airbnb for many years, we are experienced in getting the best from this booking platform.

We managed the co-ordination of the listings, and once they have inspected your property, we forward all their Airbnb Plus recommendations to you. Should you choose to follow these, we can then co-ordinate and manage these.

You are welcome to manage your own Airbnb profile and edit it as you feel fit. However, we have to link our i-Cal platform to ensure that our calendars are synched to ensure that there are no double bookings.

We work with big Property Investors, and individual home owners. 

Although we are extremely confident on our occupancy rates, we cannot guarantee the income due to constantly changing market conditions. What we can guarantee is that we put our heart into everything that we do to ensure you get the very best return on your property.

Yes we do – if they book within set time periods;

  • 7 days or less – 15% Discount
  • 8 – 14 days – 10% Discount
  • 15 – 21 days – 5% Discount

We run different promotions, based on seasonality and property performance and occupancy rates.

We do not, because we inspect all our properties before we accept guests, and therefore we will only accept next day bookings.